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Data privacy

The company Contex Energy d.o.o. respects the privacy of site users and undertakes to process personal data lawfully, fairly, transparently, and solely for the purposes for which the data was collected."

This Privacy Policy explains what data we may collect through the website https://contexenergy.rs/, for what purposes we use it, how long we retain it, and what rights you have regarding the processing of your data.

The processing of personal data is carried out in accordance with the Law on Personal Data Protection of the Republic of Serbia, which regulates the rights of individuals regarding data processing, processing principles, obligations of controllers and processors, data transfer, and oversight of the law's application.

1. Data controller

Rukovalac podacima o ličnosti je:

Contex Energy d.o.o.
Address Braće Popović 5
Company registration number:  21216399
Tax ID (PIB): 109644579
Email: office@contexenergy.rs
Phone +38121450393 

For any questions regarding the processing of personal data, you can contact us via the contact details listed above.

2. What data we collect

Through the site, we may collect data that you provide to us yourself when sending an inquiry, contacting the company, or submitting documentation.

This data may include:

  • first and last name;
  • company or organization name;
  • email address;
  • phone number;
  • message content;
  • type of inquiry;
  • data about the project, system or equipment;
  • documentation you voluntarily submit via the form or email;
  • technical data about site usage, such as IP address, device type, browser, approximate location, access time, and pages visited, if such data is collected through analytics or security tools.

Contex Energy does not ask you to submit particularly sensitive personal data via the contact form, such as health data, religious or political beliefs, biometric data, or other data not relevant to business communication.

3. Purpose of data processing

We use the data you provide for the following purposes:

  • responding to your inquiry;
  • business communication;
  • preparing a technical or commercial response;
  • reviewing project documentation;
  • preparing a quote;
  • providing technical support;
  • organizing cooperation;
  • service and after-sales communication;
  • improving the site's functionality and security;
  • fulfilling legal, accounting or other obligations, where applicable.

The data is not used for purposes unrelated to your inquiry, business communication, service provision, or the company's lawful business operations.

4. Legal basis for processing

We process personal data only when there is an appropriate legal basis for doing so.

Depending on the specific situation, the legal basis may be:

Taking steps at the request of the data subject prior to entering into a contract — when you send us an inquiry, request a quote, technical information, or a project response.

Performance of a contract — when data processing is carried out to fulfill agreed business cooperation, product delivery, service provision, servicing, or support.

Legitimate interest — when we process data for business communication, responding to inquiries, protecting the site's security, internal record-keeping of communication, and improving our business.

Legal obligation — when we are required to retain or process certain data in accordance with applicable regulations.

Consent — when your explicit consent is required for certain processing, for example for certain marketing activities or analytics cookies, if used.

5. Contact form and submission of documentation

When you use the contact form on the site, the data you enter is used to process your inquiry and communicate with you.

If you submit technical documentation, specifications, drawings, tender documentation or other files via the form or email, these documents are used solely for the purpose of reviewing your request, preparing a response, technical analysis, or business communication.

Please do not submit personal data of third parties, confidential information, or documentation you are not authorized to share.

6. Cookies and analytics tools

The site may use cookies for proper functioning, improving user experience, analyzing visits, and protecting against misuse.

Cookies are small text files stored on your device when you visit the site. Some cookies are necessary for the basic functioning of the site, while others are used only when there is an appropriate legal basis or your consent.

The site may use tools such as:

  • Google Analytics or other analytics tools;
  • Google Maps;
  • reCAPTCHA or other security tools;
  • hosting and server logs;
  • contact form or site protection plugins.

Before publishing this policy, it is necessary to verify which tools the site actually uses and align this section accordingly.

7. Who we may disclose data to

Your data is not sold to third parties.

Data may be made available to a limited number of individuals or partners when necessary to fulfill the purpose of processing, including:

  • employees or engaged personnel of Contex Energy;
  • IT and hosting providers;
  • email and communication service providers;
  • suppliers, manufacturers or technical partners, only when necessary to process your inquiry or prepare a quote;
  • accounting, legal or other professional associates, when necessary;
  • competent authorities, if there is a legal obligation.

Only the data necessary for the specific purpose is shared with third parties.

8. Transfer of data to other countries

In certain cases, data may be processed or stored outside the Republic of Serbia, for example if international email, cloud, analytics, hosting, or communication services are used.

If data is transferred to other countries or international organizations, Contex Energy will endeavor to ensure such transfer complies with applicable personal data protection regulations.

This section should be further aligned with the actual tools the site uses.

9. Data retention period

Data is retained only for as long as necessary for the purpose for which it was collected, unless the law requires a longer retention period.

As a general guide:

  • data from the contact form is retained for the duration of communication related to the inquiry and a reasonable period thereafter;
  • data forming part of business documentation is retained in accordance with legal deadlines;
  • technical documentation submitted for a quote or project is retained for as long as needed to review the inquiry, prepare a quote, or carry out cooperation;
  • technical site logs are retained in accordance with the hosting provider's practices and the site's security needs.

Before publication, it is advisable for the company to define specific retention periods in accordance with internal practice and legal advice.

10. Data security

Contex Energy applies appropriate technical, organizational and security measures to protect data from unauthorized access, loss, misuse, alteration or disclosure.

These measures may include access control, use of secure servers, restricted access to data, protection of communications, regular site maintenance, and cooperation with reliable technical providers.

However, no method of data transmission over the internet is completely without risk, so users should be mindful of what information they submit via the online form or email communication.

11. Rights of the data subject

In accordance with the Law on Personal Data Protection, you have certain rights regarding the processing of your data. These rights may include the right to access data, rectification, erasure, restriction of processing, objection, data portability, and withdrawal of consent when processing is based on consent. The Commissioner for Information of Public Importance and Personal Data Protection sets out the rights of data subjects regarding data processing, including restriction of processing and data portability.

You can send a request to exercise your rights via the contact details listed in this Privacy Policy.

In certain cases, the exercise of rights may be limited by law, for example when there is an obligation to retain business, accounting or other documentation.

12. Right to complaint

If you believe your data is being processed contrary to applicable regulations, you have the right to contact Contex Energy for clarification or to exercise your rights.

You also have the right to file a complaint with the Commissioner for Information of Public Importance and Personal Data Protection of the Republic of Serbia.

13. Children's data

The Contex Energy website is intended for business users, companies, professionals, designers, contractors, investors and other persons interested in products and services in the field of energy and industrial systems.

The site is not intended for children, and Contex Energy does not knowingly collect children's data through this site.

14. External links

The site may contain links to websites of manufacturers, partners, institutions or other third parties.

Contex Energy is not responsible for the privacy policies, content or security of external sites. Before using such sites, we recommend reading their privacy policies and terms of use.

15. Changes to the Privacy Policy

Contex Energy reserves the right to amend or supplement this Privacy Policy in accordance with changes in the law, changes to the site, the introduction of new tools, or changes in how data is processed.

The updated version will be published on this page, with the date of the last change.

16. Contact

For any questions regarding this Privacy Policy or the processing of personal data, you can contact:

Contex Energy d.o.o.
Address Braće Popović 5
Email: office@contexenergy.rs
Phone +38121450393 

Last updated: 06.07.2026.